Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

Late Invoices

We do NOT provide extensions on invoices here at Big Small Hosting.

All invoices should be paid on DUE DATE. We do have a 3 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 20% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Promotional Pricing

Many of our web hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months).

Please review our Terms of Service:

https://www.BigSmallHosting.com/terms-conditions

And our Acceptable Use Policy:

https://www.BigSmallHosting.com/acceptable-use-policy